Why Should You Record Your Business Calls

The perfect way to improve your call handling

Recording calls is an essential part of business life for thousands of companies. It is a regulatory requirement for many in the finance, security and insurance sectors need to be able to refer to a specific call recording to have a factual and accurate record of what was said.

We offer fully compliant PCI call recording that satisfies all criteria outlined by the FSA (Financial Services Authority). Violating any of the requirements could mean penalties and fines that would potentially put an organisation out of business.

Call Recording brings many benefits to the majority of organisations

For any other organisation, there’s no hardware to worry about so it’s easy to implement a process to record business calls, which is cost effective, flexible and reliable. Our innovative call recording products are designed to improve business performance in all areas. The monitoring of telephone calls can result in less errors, complaints and misunderstandings as well as improve customer retention and manage staff training.

Recordings are also possible on all inbound and outbound calls made from employees’ mobile phones. Staff that are on the move can still work as if they are in the office with a completely scalable and flexible platform, which can integrate with any phone system.

Key feature and benefits Call Recording:

FEATURES

• HD quality recordings
• Easy integration
• Manage recordings through hosted database
• Options for admin & standard user control

BENEFITS

• PCI and FSA compliant
• Simply works with your current system
• No need to replace hardware
• A training tool for quality control
• Easily log-in to review and listen to calls
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To find out how Telecoms World can record, store and manage all of your call recording preferences, call our dedicated team on 0800 774 7772

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