Remote support is the quickest, most seamless way for our support team to remotely take over your device to resolve any issues you may be experiencing. All you need is our remote access software and an internet connection. Sometimes problems can't be resolved remotely and would require an on-site visit from one of our engineers, this can be anything from a hardware related issue to the installation of a new printer.
If you were to opt for IT Support, remote is essential as it can come in handy more often than you might expect, and as all of our support packages include unlimited remote support why not utilise it! Combing this with on-site support as well can beneficial because although remote support can be used to resolve most software issues, any hardware related issues, installations or diagnosis or will need to be done in person, therefore requiring on-site support!
The main reason our customers opt for a package containing on-site visits too is to avoid any call out charges should you need an on-site visit from our engineers. If you do not end up needing this, your subscription can always be revisited!
Our team are on hand to support your business changes from within your office premise or over the phone. We turn IT problems into IT solutions and our experts thrive on solving software and hardware issues. If you require further information on our IT support services please contact 0800 888 6222.
Get in touch with our friendly team of IT specialists via our freephone number 0800 888 6222 or email us at firstname.lastname@example.org
We organise a free onsite or remote audit on your IT systems with professional consultancy to suit your business needs and budget
We will agree on a plan to implement the required hardware and software to manage your systems to ensure any downtime is kept to a minimum
In addition to 24/7 monitoring we can keep your systems up to date with the latest updates and security patches so you can focus on growing your business