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Microsoft 365

Business Class Emails, Business Tools and Cloud Storage

Chat, Call, Meet and collaborate
We have over 1000 5 star reviews on trustpilot
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Take your emails, documents and office tools into the cloud

Enter your contact details and some further details on your business setup for a FREE quotation

Number of computer users within your business

Please enter the number for each device

Windows PC
Apple Mac
Servers
Printers

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WORK ANYWHERE, ANYTIME, FROM ANY DEVICE

Microsoft 365 is ready when you are

Whether you’re working in your office or on the go, you receive a familiar, top-of-the-line set of productivity tools. Office applications updated to the latest versions enable you to create, edit, and share from your PC/Mac or your iOS, Android, or Windows device with anyone in real time.  With Cyber Group you benefit from a UK based support team to ensure you are getting the maximum benefits from your Office 365 package.

Designed to help you achieve more with innovative Office apps, intelligent cloud services, and world-class security. A powerful hub for teamwork that unites together chat, video calling, files, and apps into a shared workspace.

Chat, Call, Meet and Collaborate

Home Working Agents - Quick to setup and extremely easy to manage

What is the difference between remote and on-site support?

Remote support is the quickest, most seamless way for our support team to reach remotely take over your device to resolve any issues you may be experiencing. All you need is our remote access software and an internet connection. Sometimes problems can’t be resolved remotely and would require an on-site visit from one of our engineers, this can be anything from a hardware related issue to the installation of a new printer.

How do I decide if remote support or on-site support is best for my business?

If you were to opt for IT Support, remote is essential as it can come in handy more often than you might expect, and as all of our support packages include unlimited remote support, why not utilise it? Combining this with on-site support can be beneficial because although remote support can be used to resolve most software issues, any hardware related issues, installations or diagnosis will need to be done in person, therefore requiring on-site support!

Would I benefit from both remote and on-site IT support?

The main reason our customers opt for a package containing on-site visits too is to avoid any call out charges should you need an on-site visit from our engineers. If you do not end up needing this, your subscription can always be revisited!

Our team are on hand to support your business changes from within your office premise or over the phone. We turn IT problems into IT solutions and our experts thrive on solving software and hardware issues. If you require further information on our IT support services please contact 0800 888 6222.

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SLAs

Time to Fix Guide

CRITICAL
HIGH
MEDIUM
LOW
DESCRIPTION
Inclusive Minutes
Business outage or significant customer impact that threatens future productivity
High impact problem effecting a large proportion of users but system/work is still operational
System is operating but a small proportion of users are unable to access non-critical systems
System is operating with a minor functionality loss
RESPONSE TIME
Inclusive Minutes
1 HOUR
2 HOURS
3 HOURS
8 HOURS
TARGET RESOLUTION TIME
Inclusive Minutes
4 HOUR
8 HOURS
1 WORKING DAY
2 WORKING DAY

The Benefits of World Tech Software Services

Set your business number to mirror your business open and closed hours. Call forwarding means you never miss a call again
Device and Software Management
We manage your devices from a secure remote connection or on-premise to ensure that your staff are operational at all times
Be proactive with Call Routing and log online  24/7 to manage your business numbers and divert calls.
Service Level Agreements
SLAs to meet your business demands. The World Tech team offer guaranteed response and target resolution times for all size of business
No telecoms or IT expertise is needed to setup and manage call forwarding of your business numbers.
24/7 IT Support
Around the clock support of networks, connections and software. Wherever and whenever you need us out experienced team are on hand
Our Call Routing solution gives instant access to control call divert
Break and Fix Service
Hardware often require updates and tests to ensure that performance is optimised. Broken devises can be fixed and new hardware procurement is available
Call forwarding allows instant changes to divert calls to any UK landline or mobile phone, giving you every opportunity to capture all incoming calls
Proactive Monitoring
World Tech clients benefit form proactive monitoring to ensure that any issues are identified at source and that clients are notified of the resolution
Our Call Routing feature is hosted in the cloud, meaning that any line failures can be avoided
Project Management
Our team are qualified project managers with the required accreditations to build new IT systems or migrate existing systems into the cloud

Contact

Get in touch with our friendly team of IT specialists via our freephone number 0800 888 6222 or email us at sales@world-tech.co.uk

Audit

We organise a free onsite or remote audit on your IT systems with professional consultancy to suit your business needs and budget

Implement

We will agree on a plan to implement the required hardware and software to manage your systems to ensure any downtime is kept to a minimum

Aftercare

In addition to 24/7 monitoring we can keep your systems up to date with the latest updates and security patches so you can focus on growing your business