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Call Routing over Christmas and Winter

December 13, 2018
Nicola Amis

As Christmas and Winter approaches, is your business prepared for managing calls?

It’s exciting having some time off over Christmas, but if you own a start-up or SME business, it can be a headache deciding the best way to manage your incoming business calls whilst you’re out of the office.  

Being closed for Christmas or some typical winter issues such as snow, power cuts, traffic jams, train cancellations, train strikes or severe weather all need to be taken in to account when deciding how to manage your business calls. If calls remain unanswered or queue time/music on hold is beyond the reasonable time-frame, then clients potentially drop the call and take their business elsewhere.

Have you thought about a contingency plan should you need to divert calls at any point over the next few months? By investing in a cloud based telecoms solution, you can set up a Call Routing plan and save time, money and credibility in the future.

As Christmas and Winter approaches, is your business prepared for managing calls?

With a Telecoms World Call Routing solution, you can have complete peace of mind that every call will be answered whilst you're enjoying your well deserved Christmas break, or if unforeseen circumstances have a big impact on your business.

Here’s how a Telecoms World Call Routing Solution can help:

  • Divert your business number to any UK landline or mobile phone number, for example, to a colleague to another office for them to capture your calls.  You can set up further divert numbers, just in case the first divert number is engaged.
  • Configure your business opening hours (for example. 9am – 5pm), if calls are made outside of working hours, voicemail to email is activated instantly. This means any voicemail messages are saved as MP3 audio files and automatically sent to you in an email.  
  • You can log-in online 24/7 to manage your business number and divert calls. So, you can completely relax and enjoy your break, knowing that you’re in control with the ability to manage your business number/s from any PC, tablet or smartphone.  

Also consider these additional services with added benefits to truly keep your business up and running in the impending winter:

  • Service 1 - Call Notify

Activating Call Notify will give the option of either presenting your business number on your handset or playing a recorded message for incoming business calls. So that you identify between personal and business call before connecting you to the caller. If you need to divert your business phone line to your mobile or staff phones, Call Notify ensures that you can recognise which calls are for the business and allows you to answer with a professional manner and introduce yourself and the company.

  • Service 2 - Bespoke Announcements

Take control of your welcome, busy and out-of-hours telephone messages. The Bespoke Announcements feature means that you can record and upload messages within minutes. Recordings can be uploaded in MP3 or WAV format, so if you need to make a last minute recording to advise customers of any changes or possible delays to your business processes, you can login and upload the messages which are active immediately.

  • Service 3 - Call Record

Call Record is often overlooked, but the advantage of listening back to how your staff handle business calls is a great way to improve your business processes. The stored recordings can be accessed to audit sales techniques, fault handling and client’s requirements. At the point an incoming call connects, the audio server begins to generate an audio recording of the call, these recordings can be selected and played back from a single easy-to-use web portal. The option to bookmark important recordings and delete recordings gives you the flexibility to manage and audit calls in a hassle-free way.

If your customers rely on your phone lines to make a purchase, speak to customer services or make account payments, a drop in service could really damage your business. Research has shown that reputational damage, loss of capital and customer detriment issues were some of the major concerns following a drop in service. By having calls re-routed to any active phone line; landline or mobile phone, or keeping your customers informed of your opening times will keep them happy.

These Call Routing features will give you the best chance of capturing every opportunity.

Call us today on 0800 774 7772 to find out more and get started!