Require support but don't want a fixed contract
We understand that not all businesses have the resources for a fixed fee support contract, we have created an ad-hoc support package that is completely flexible and is charged by the hour. Offering the same professional remote support and onsite support options that are available to all of our clients we will respond to your support request within 30 minutes. After we have resolved your IT issues we will offer advice on how to ensure your IT infrastructure is as robust as possible to minimise any future issues.
Onsite and remote support
We have invested heavily into technology which gives us the maximum opportunity to resolve your issue remotely, however if this is not possible we will assign the next available engineer to attend your premises. The initial response to your support request will be for us to assess the issue and gather information to enable us to resolve swiftly.
Expert support at your fingertips
Ad-hoc support gives you access to a highly trained team of technical experts using state of the art technology to provide you with instant support. Our ad-hoc packages are tailored to your business needs, contact us to discuss your requirements.
Fast response times
With ad-hoc support you get benefit from the same fast response times that our contract customers receive. We aim to acknowledge your support request within 30 minutes and resolve within around 4 hours, although 95% of incidents are resolved with the first hour.