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Ad-Hoc Support Services

Support in the event of an emergency

Immediate callout available or instant remote support
Same service level compared to our contract packages
IT advice and recommendations for every client
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Require support but don't want a fixed contract

We understand that not all businesses have the resources for a fixed fee support contract, we have created an ad-hoc support package that is completely flexible and is charged by the hour.  Offering the same professional remote support and onsite support options that are available to all of our clients we will respond to your support request within 30 minutes.  After we have resolved your IT issues we will offer advice on how to ensure your IT infrastructure is as robust as possible to minimise any future issues.

Onsite and remote support

We have invested heavily into technology which gives us the maximum opportunity to resolve your issue remotely, however if this is not possible we will assign the next available engineer to attend your premises.  The initial response to your support request will be for us to assess the issue and gather information to enable us to resolve swiftly.

Expert support at your fingertips

Ad-hoc support gives you access to a highly trained team of technical experts using state of the art technology to provide you with instant support.  Our ad-hoc packages are tailored to your business needs, contact us to discuss your requirements.

Fast response times

With ad-hoc support you get benefit from the same fast response times that our contract customers receive.  We aim to acknowledge your support request within 30 minutes and resolve within around 4 hours, although 95% of incidents are resolved with the first hour.

Consider Ad Hoc IT Support

Our Ad Hoc IT support service is for businesses or IT teams that require a complementary support team or for businesses that are worried about the commitment to a contract - an Ad Hoc IT service is what you need.

We are setup and ready when you need extra pair of hands or a team to work on your IT evolutions. Whether it’s an emergency that requires immediate support, a site visit or simply a one time support team to handle intermittent issues that need to be handled with care.

We cater for all size of business at all levels of IT knowledge. Our teams understand that some businesses do not look to commit to a monthly support contract, and this a key reason to use our Ad Hoc support for your IT issues.

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The Benefits of World Tech support

24/7 Support available

We offer flexible contracts that include around the clock support, with the ability to support your business even if you have offices outside of the UK

support any device

Our advanced endpoint management software has the ability to support any device which is why our support reaction and resolution times are so low

network monitoring

We monitor your network for anomalies so that we can react and minimise disruption to issues that may have an impact on your working day


From the one man business in a single city to UK wide and international organisations. Our solutions provides instant support

expert support team

Our team of experts are highly trained in all technology areas.  World Tech only supply products and services that we can support at a high level

technology advice

Our advice is free, we don't make you buy technology that you don't need but we do give impartial professional recommendations